At Isekai Gacha (Isekai Anime), we strive to provide the best possible shopping experience for our customers. Part of that commitment includes a transparent and comprehensive shipping policy to ensure that your orders are delivered efficiently and securely. Please take a moment to review our shipping policy:
1. Order Processing Time:
Orders are typically processed within 0-2 business days after payment confirmation.
Business days do not include weekends or public holidays.
2. Shipping Methods:
We offer several shipping options, including standard and express shipping. Shipping methods and their associated costs can be selected during the checkout process.
3. Shipping Destinations:
We currently ship to addresses within Australia. International shipping may or may not include your country, please contact our customer support for assistance.
4. Shipping Fees:
Shipping fees are calculated based on the weight, dimensions, and destination of your order.
Free shipping may be available for orders that meet specific criteria, which will be clearly communicated on our website.
5. Estimated Delivery Times:
Estimated delivery times depend on the selected shipping method and your location. Please refer to the checkout page and product description for specific delivery estimates.
6. Order Tracking:
Once your order is shipped, you will receive a tracking number via email or through your account on our website.
You can track your order’s progress in real-time by using the provided tracking number.
7. Shipping Partners:
We collaborate with reputable shipping carriers and couriers to ensure your orders are delivered promptly and safely. Namely, Austpost, UPS and Fedex.
8. Shipping Delays:
While we make every effort to deliver your order on time, occasional delays due to unforeseen circumstances (e.g., extreme weather, customs inspections, or natural disasters) may occur. We appreciate your understanding in such cases.
9. Address Accuracy:
It’s crucial to provide accurate and complete shipping information to ensure the smooth delivery of your order. We are not responsible for delivery issues resulting from incorrect or incomplete addresses.
10. International Shipping:
For international orders, additional customs fees, taxes, and import duties may apply. These charges are the responsibility of the recipient.
11. Returns and Refunds:
Please refer to our Returns and Refunds Policy for information regarding returning items and the associated shipping costs.
12. Contact Information:
If you have any questions, concerns, or require assistance with your order, please don’t hesitate to contact our customer support team at contact@isekaianime.com.au or via Instagram messages.
We appreciate your trust in Isekai Gacha (Isekai Anime), and we are committed to providing a seamless and efficient shipping experience. If you have any further questions or require clarification on any aspect of our shipping policy, please do not hesitate to reach out to us.
Thank you for choosing Isekai Gacha (Isekai Anime) for your shopping needs.
